Effective Date: 02/08/2024

Welcome to SOCIAL1M, a leading hybrid consulting and software agency dedicated to enhancing your business's digital presence and operational efficiency through innovative technology integration and creative media solutions. Our commitment to your privacy and trust forms the foundation of our services, which include social media management, software solutions, and strategic consulting.

This Privacy Policy applies to all information collected through our services, including our website, mobile applications, and any related services, sales, marketing, or events. This outlines our practices regarding the collection, use, and disclosure of your information when you use our services and the choices you have associated with that information. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

Collection and Use of Personal Information

Information We Collect

When you engage with our services, we may collect the following types of information:

• Personal Contact Information: This includes any information that allows us to personally identify or contact you, such as your name, email address, telephone number, and any other contact details you provide to personalize your experience and deliver tailored services.

• Financial Information: Secure processing of financial transactions through third-party payment processors like Stripe, with adherence to (PCI) (DSS) standards and explicit consent for each transaction.

• Login Credentials for Third-Party Platforms: To assist in managing and integrate your social media profiles or other platforms, we may require access to your login credentials for those services that will be handled with the utmost security and privacy.

• Usage Data: Information on how the services are accessed and used, which may include details such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, other diagnostic data to improve help service functionality and security.

How We Collect Your Information

Your information is collected through various methods, including:

• Directly from you, when you provide it to us to use our services or contact us.

• Through third-party platforms, Information we may receive from other sources, including social media platforms and payment processors.

• Automatically, as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect, or you provide:

• Legal and regulatory authorities when required.
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent, in other circumstances not listed above.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SOCIAL1M, our customers, or others.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

Data Retention

Retention of Personal Data

SOCIAL1M retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

International Operations and Data Transfers

SOCIAL1M is based and operates solely within the United States. We do not engage in international operations, and our services are designed for use by individuals and entities located within the United States. As such, we do not directly transfer personal data outside of the United States.

Third-Party Software and Data Storage Providers

To facilitate our services, we utilize third-party software and data storage providers to store and manage your data. While some of these providers may not be based within the United States, we ensure that all third-party partners are licensed and in full compliance with their respective regulatory bodies. These providers adhere to their own strict privacy policies and data protection measures, which are designed to protect your personal information in accordance with the highest standards of privacy and security.

We carefully select our third-party providers and only partner with those who demonstrate a strong commitment to privacy, data protection, and compliance with applicable laws and regulations. By using our services, you acknowledge and agree that your information may be securely stored and processed by these third-party providers as necessary for the provision of our services.

Sensitive Login Information and Third-Party Accounts

Any sensitive login information or accounts created on third-party software platform providers' end by the client are subject to the data retention policies of those respective platforms. SOCIAL1M access to such sensitive login information may be revoked at any time by the client. Clients may request to delete their information or accounts directly from the third-party provider at any time, in accordance with the provider's own policies and procedures for account deletion and data removal.

Clients are encouraged to review the privacy policies and data retention practices of any third-party platforms they use to understand their rights and options regarding the deletion or removal of personal information.

Third-Party Services and Compliance Assurance

S1M collaborates with third-party software and service providers to enhance our offerings. We conduct thorough due diligence to ensure these partners adhere to stringent data protection practices and comply with relevant privacy laws, including GDPR and CCPA. While we strive for their compliance, we encourage users to review the third-party policies for a comprehensive understanding of their data handling practices.

Automated Decision Making and Profiling

Management of Automated Processes

We understand the importance of maintaining a personal touch in the digital landscape. While we utilize third-party software providers to facilitate post syndication across various social media platforms, we ensure that these automated processes are overseen by a real live person. This approach allows us to schedule and manage automated post syndication effectively, ensuring that our clients' content reaches their audience at optimal times.

Client Options for Targeting Specific Demographics

We offer our clients the flexibility to target specific demographics as part of their social media strategy. This targeting can be based on audience data provided by the client or suggested by us, leveraging our expertise and insights into social media trends and audience behaviors.

Clients have the option to opt-in or opt-out of targeting specific demographics at any time. To facilitate this, we work closely with our clients to understand their preferences and objectives, ensuring that our automated syndication tools are aligned with their marketing goals. Clients interested in adjusting their targeting preferences can do so by contacting us directly with their request.

Our commitment to combining automated efficiency with human oversight ensures that our clients' social media strategies are both effective and aligned with their brand values. We believe in empowering our clients with choices that best suit their needs, including the ability to tailor their audience targeting to achieve desired outcomes.

Third-Party Links

Due Diligence and Compliance

We may provide links to third-party websites, applications, or services from our website or through our services to offer additional information, products, or services that may be of interest to our clients. We make a concerted effort to conduct our due diligence to ensure that these third-party links are safe, and that they comply with relevant laws and regulations. We also verify that these entities are licensed and regulated by their respective governing bodies within their jurisdictions. However, it's important for users to understand that these third-party sites have their own privacy policies and terms of service that govern their operations.

We do not control, and are not responsible for, the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply endorsement by SOCIAL1M of the site or any association with its operators. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Affiliate Links

Our website and services may include affiliate links, which allow us to earn commissions on sales or traffic generated through those links to third-party products or services. These affiliate links are chosen and placed based on their relevance and potential value to our clients. When you engage with an affiliate link, the respective third-party may place a cookie on your device to track the source of the traffic or sales in order to credit SOCIAL1M appropriately.

Please be aware that we only select affiliate partners that we believe offer valuable products or services to our clients. However, the transactions and interactions you have with any affiliate partners are governed by their own terms of service and privacy policies, not by SOCIAL1M's policies. We recommend reviewing these policies before proceeding with any transaction through an affiliate link.

Rights of Users Under Specific Jurisdictions

European Union (GDPR)

If you are a resident of the European Union (EU), the General Data Protection Regulation (GDPR) grants you certain rights regarding your personal data, including:

• The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided in this policy.

California (CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you certain rights regarding your personal data, including:

• The right to know – You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months.

• The right to delete – You have the right to request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions.

• The right to non-discrimination – We will not discriminate against you for exercising any of your CCPA rights.

Additionally, if we sell personal data or disclose it for a business purpose, you have the right to request that we disclose to you:

• The categories of personal information that we sold about you and the categories of third parties to whom the personal information was sold; and

• The categories of personal information that we disclosed about you for a business purpose.

To exercise your rights under the CCPA, please contact us using the contact information provided in this policy. You also have the right to designate an authorized agent to make a request under the CCPA on your behalf.

Updates and Notifications

Changes to Our Privacy Policy

We reserves the right to update or change our Privacy Policy at any time. We will update the effective date at the top of this Privacy Policy to reflect the date of the changes. Changes to this Privacy Policy are effective when they are posted on this page.

Notification of Changes

We understand the importance of keeping our users informed about changes to our Privacy Policy that may affect how we collect, use, and share your personal information. In the event of any significant updates or changes to our Privacy Policy, we may send out an email to the address you have provided us to inform you of these changes. We encourage you to periodically review this Privacy Policy for any updates or changes.

It is your responsibility to ensure that we have your most current email address, and we encourage you to notify us if your contact information changes to continue receiving updates about changes to our Privacy Policy. Additionally, we may post notices of changes on our website or through our services to ensure that you are aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information

For any questions or concerns regarding our privacy policy or the processing of your personal data, please contact us at:

SOCIAL1M

220 NEWPORT CTR DR

NEWPORT BEACH, CA 92660

E: info@social1m.com

PH: 949 334 5600

We are committed to addressing any questions or concerns you may have regarding your privacy and our data handling practices.

Complaints Process

If you have any complaints about our privacy practices or how we handle your personal data, we encourage you to contact us using the information provided above. We take all complaints seriously and will respond to your inquiry within a reasonable timeframe.

If you are not satisfied with our response, and if you are located within the European Union, you have the right to lodge a complaint with a supervisory authority in the member state of your habitual residence, place of work, or place of the alleged infringement. If you are located in California, you may have the right to lodge a complaint with the California Attorney General’s office.

Use of Data for Marketing Purposes or for Case Studies

We may use your personal data for marketing purposes or include your data in case studies to showcase our services. This includes, but is not limited to, using anonymized data in marketing materials, presentations, or on our website.

Before using any of your data for these purposes, we will take steps to redact any personally identifiable information to ensure your privacy and compliance with applicable laws. This process is designed to prevent any data from being linked back to you or any individual.

Opt-Out of Marketing and Case Studies

Clients have the right to opt-out of having their data used for marketing purposes or included in case studies at any time. If you wish to opt-out, please contact us using the contact information provided above. Upon receiving your request, we will cease to use your data for these purposes and confirm the action has been taken.